# Contact Center (Omnichannel)

- [Internal Live Chat in MDA](/power-dynamics/d365-ce/customer-experience/contact-center-omnichannel/internal-live-chat-in-mda.md): #Omnichannel, #LiveChat, #Internal, #MDA, #ModelDrivenApp, #D365CS, #D365CE
- [Add Chat Widget to Power Pages - Proactive Chat](/power-dynamics/d365-ce/customer-experience/contact-center-omnichannel/add-chat-widget-to-power-pages-proactive-chat.md): #ChatChannel, #PowerPage, #ProactiveChat
- [Unified Routing for custom entity](/power-dynamics/d365-ce/customer-experience/contact-center-omnichannel/unified-routing-for-custom-entity.md): #UnifiedRouting, #Distribution, #Workstream, #D365ContactCenter, #ideas