Power Dynamics
  • Power Dynamics
  • 🍕My name
  • D365 CE
    • Copilot
      • 🥐Add Copilot into Rich Text Control
    • Sales
      • Copilot in D365 Sales
      • Export record to PDF
    • Customer Experience
      • Contact Center (Omnichannel)
        • 🐚Internal Live Chat in MDA
        • 📢Add Chat Widget to Power Pages - Proactive Chat
      • Attachment Control
      • Case Routing: Basic Routing rule set
      • Custom SLA for any Entity
      • Customer Insight
        • Journey - Custom Trigger - Call Power Automate
    • Field Service
  • Power Platform
    • Analytics
    • Dataverse
      • Use case for the feature of Record ownership across Business Unit
      • 💡Workaround: Change the OOB "Exchange Rate" of a record
      • Using a Virtual Entity to store historical log (sample)
      • Disable Empty Address record
      • Using Adaptive card
      • Block Unmanaged Customizations
      • 🪃Recycle Bin on Dataverse (Preview)
    • Model Driven App
      • 💡Run SSRS report on MDA mobile
      • 💡Tip: Create a Security Role with "App Opener" minimum privileges
      • Tag @person to notify in MDA
      • Auto search on the Lookup field
      • Activities with multiple related records
      • Embedded Power BI - Dashboard
      • Embedded Power BI - Form
      • "Custom Help" - Is it help?
      • New modern Command Bar
      • Tip: Hide the button "Add Existing Record" on subgrid
      • Custom Page - Why not?
      • Hiding sensitive column data
    • Canvas App
    • Fabric & Power BI
      • New Text slicer
      • Dataverse link to Microsoft Fabric
      • 💡Leveraging Interactive Warehouse Floor Maps in Power BI
      • Calculation Group for Time Intelligence
    • Power Automate
      • ✅Sequential Approval
      • 📤Create an Appointment by Outlook Graph API
      • Dowload SSRS Report and Send email
      • Power Automate: Add a table in Email
      • 💡Tips: Get "DisplayName" of the Lookup field on Power Automate
      • E-sign: Power Automate & DocuSign
  • D365 Finance & Operation
    • General
      • 🇻🇳D365 FnO - Virtual entities: Use case
    • Finance
      • Consolidating Customer & Vendor Balances
    • Supply Chain
      • Landed Cost Series
        • Landed Cost- Essential Configuration
        • Landed Cost Scenarios 1
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  1. D365 CE
  2. Customer Experience

Contact Center (Omnichannel)

#D365CE, #CustomerService, #Omnichannel

🐚Internal Live Chat in MDA📢Add Chat Widget to Power Pages - Proactive Chat
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